Verdant Hope Privacy Policy
Last updated: January 12th, 2026
Verdant Hope Professional Counseling & Therapy Services (“Verdant Hope,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website at www.verdanthope.com (the “Site”) and in connection with our counseling, therapy, evaluation, consultation, and related services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or otherwise interact with us online. This Policy applies only to our online activities and does not replace any separate HIPAA Notice of Privacy Practices that governs our handling of Protected Health Information (“PHI”) in a clinical context.
If you do not agree with this Policy, please do not use our Site.
Information We Collect
The information we collect depends on how you interact with Verdant Hope, such as browsing the Site, submitting a contact form, or scheduling an appointment.
- Contact information: Name, email address, phone number, and other details you provide when you complete contact or intake forms, request an appointment, or sign up for updates.
- Demographic and preference information: Location, communication preferences, and the Services you are interested in (e.g., individual therapy, couples counseling, telehealth).
- Website usage information: IP address, browser type, device identifiers, pages viewed, links clicked, and the date and time of your visit, which may be collected through cookies and similar technologies.
- Communication content: Information contained in messages you send through Site forms or by email, such as questions about Services or insurance.
- Non-clinical appointment information: Preferred appointment times, telehealth vs. in-person preferences, and general, non-diagnostic information shared to help us connect you with a clinician.
Any PHI that we receive in connection with your clinical care is handled under HIPAA and our Notice of Privacy Practices, not this Privacy Policy.
How We Use Your Information
We use the information collected via the Site for the following purposes:
- To provide and manage Services: Respond to inquiries, process appointment requests, coordinate telehealth or in-person sessions, and otherwise operate Verdant Hope’s counseling and therapy practice.
- To communicate with you: Send administrative information such as confirmations, reminders, updates about your requests, and important notices about changes to our policies.
- To improve our Site and offerings: Monitor usage trends, analyze how visitors use the Site, and develop new features, content, or services.
- For security and fraud prevention: Detect, prevent, and respond to misuse of the Site, security incidents, or other harmful activities.
- To comply with legal obligations: Meet applicable legal, regulatory, or ethical requirements.
We do not sell your personal information.
Cookies and Similar Technologies
Our Site may use cookies, pixels, and similar technologies to collect information about your use of the Site and to help us improve performance and user experience.
- Types of data: Pages visited, time on page, referral URLs, and basic device/browser information.
- Purposes: Site analytics, remembering user preferences, and maintaining Site security and functionality.
You can modify your browser settings to block or delete cookies; however, some Site features may not function properly if cookies are disabled.
How We Share Information
We may share personal information collected through the Site in the following circumstances:
- Service providers: With trusted vendors that perform services on our behalf, such as website hosting, analytics, email delivery, or practice management and telehealth platforms, subject to appropriate confidentiality and security commitments.
- Legal and safety: When required by law, regulation, court order, or legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of Verdant Hope, our clients, or others.
- Business transfers: In connection with a merger, acquisition, reorganization, or other business transaction involving Verdant Hope, where permitted by law.
We do not share your personal information with third parties for their independent marketing purposes.
Any sharing of PHI is governed by HIPAA and our Notice of Privacy Practices, which may permit or require disclosures in specific healthcare contexts (such as treatment, payment, and healthcare operations).
Telehealth and Multistate Services
Verdant Hope offers telehealth services and is authorized to provide telemental health across multiple states. When you use telehealth platforms integrated with our practice (such as secure video or messaging tools), your information may be processed by those platforms according to their privacy and security practices in addition to our own.
Where required, Business Associate Agreements and/or data processing agreements are in place with telehealth and practice management vendors to protect your PHI.
Data Security
We use reasonable physical, technical, and administrative safeguards to help protect personal information collected through the Site against loss, misuse, and unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
For clinically-related information and PHI, enhanced safeguards are applied consistent with HIPAA and applicable professional and ethical standards.
Data Retention
We retain personal information collected through the Site for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.
Clinical records and PHI are retained in accordance with applicable professional, legal, and regulatory requirements, which may specify minimum retention periods.
Your Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information collected through the Site, such as:
- Access and correction: You may request access to or correction of personal information that we maintain about you.
- Deletion: You may request that we delete certain personal information, subject to legal and professional record-keeping requirements.
- Communication preferences: You may opt out of non-essential communications (such as newsletters or marketing updates) by following the unsubscribe instructions in the message or by contacting us.
Requests related to your PHI and clinical records must be submitted according to our Notice of Privacy Practices and applicable law, which may provide additional rights (such as access to and amendment of PHI).
Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site without appropriate parental or legal guardian consent as required by law. If you believe a child has provided personal information to us through the Site without consent, please contact us so that we can take appropriate action.
Third-Party Websites
The Site may contain links to third-party websites or resources that are not controlled by Verdant Hope. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content, privacy policies, or practices. You are encouraged to review the privacy policies of any third-party sites you visit.
International Visitors
Verdant Hope primarily serves individuals located in the United States. If you access the Site from outside the United States, you understand that your information may be processed and stored in the United States, where data protection laws may differ from those in your country of residence.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last updated” date at the top of this page, and, where appropriate, provide additional notice.
Your continued use of the Site after the posting of changes constitutes acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us:
Verdant Hope Professional Counseling & Therapy Services
3048 E Baseline Rd STE 118, Mesa, AZ 85204 Email: info@vhteaz.com Phone: 480-322-5720
You may also contact us through the form on our Site.
